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what is call center?what is diffrence call center & bpo?
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Answer Posted / sreekanth
Business Process Outsourcing (BPO) organisation in this
both are there voice and non-voice.
in bpo (voice) people will be collecting the payments and
in this two are there inbound and outbound.
INBOUND where customer will call us d he will ask his
querys.
OUTBOUND deals with where the (voice) people will call the
customers and making them alert that due date is completed
Regarding the payments and asking them to pay.
CALL CENTRE totally deals with makeing calls to the
customer regarding various matters.totally voice based .
| Is This Answer Correct ? | 38 Yes | 10 No |
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What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
speak an minute where u reside
What is the biggest challenge you have faced in work in the past 12 months?
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
Please give us an example of a situation where there were competing priorities. What actions did you take and what were the results?
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
Do you like multi-tasking or you prefer to tackle one problem at a time?
10. Employees tell you exactly when services will be performed
What all rounds do we have to face in dell(bpo)??
How would you sell a used toothbrush? A broken pen? A bitten apple?
What is your experience in Client Management ? Types of Client Interaction ?
How do you measure good customer service?
Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.
1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?
What would you do if the customer says that it took you long to resolve an issue?
