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Answer Posted / Sheetal Nagar
Chatbots and Robotic Process Automation (RPA) are different in their purpose and functionality. Chatbots are software applications used for handling structured or unstructured data through natural language processing to provide human-like interactions, such as answering questions or guiding users. RPA, on the other hand, is designed to automate repetitive tasks by mimicking human actions interacting with digital systems, eliminating the need for human intervention.
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