Sometimes, customers place big orders. Later they refuse to take the delivery. What will you do in such a situation to convince the customer to take the delivery? How will you ask the customer to pay you the full amount at the time of delivery?
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Answer Posted / Sudhir Kumar Yadav
In such a situation, I would understand the customer's reasons for refusal and offer solutions or concessions if possible. For payment at delivery, I would clearly discuss the terms of payment during the order placement and reiterate them before delivery.
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