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Role of quality analyst in bpo
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Answer Posted / dhanlaxmi servai
Call Audits and give Feedback
Do Tape review with the advisors weekly
Conduct Call Calibration with Internal and external Team
Do Dip check with the advisors for product and process
Prepare TNA / TNI for Improvement on process
Give process Suggestions and work on new projects for Improvement on product and process
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What are the disadvantage and advantage of working in a call center?
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