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Role of quality analyst in bpo
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- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
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Answer Posted / dhanlaxmi servai
Call Audits and give Feedback
Do Tape review with the advisors weekly
Conduct Call Calibration with Internal and external Team
Do Dip check with the advisors for product and process
Prepare TNA / TNI for Improvement on process
Give process Suggestions and work on new projects for Improvement on product and process
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sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?
What according to you is a job like at a call center?
Tell us something about yourself, discuss 5 characteristics
Are you a good team player?
What according to you,is the most important requisite of a call centre executive?
what are your contribution in this company?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.
when is mpsc exam
hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy
How to deal with abusive/slang using customer?
What’s your area of opportunity?
why you want to be a quality analysts
Tell me something about any ur tour?How u enjoy in that tour tell briefly?
Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge
