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Answer Posted / ananthu
Success means acheiving a task with a goal.
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How is AHT calculated & How will you reduce AHT
For customers, proactive engagement do you know the ways to create it?
How can you turn down a request from a valued client?
Why do you want to work in a call center?
What kind of a salary are you looking for?
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
What are the skills needed for a BPO back-office job?
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2. The physical facilities are visually appealing
For which process u are coming... I'm bpo like convergys
what is difference between marketing and kpo
why do u want change u r org
Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
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