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Role of quality analyst in bpo
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Answer Posted / lokesh
Quality analyst is a back bone of any process.
Qa brings in necessary changes in process.
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How many post in call center.plz rpl me in step by step.
how to convince customer to buy your product on phone
How would I sell something to some one over the phone? What is selling skill?
Tell us something about yourself, discuss 5 characteristics
Extra initiative by u in your current organization other than your KRA (Routine work)
Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
give me some examples of where you have had a non satisfied customer and how did you handle it
Tell about your work experience. Why you quit that job?
Why do you see bpo as your career? : bpo
How to deal with customers who deny paying for service/product?
How would you relate your key competencies to this position?
Why weren't you regularized in your previous job?
How do you manage your time? Give me a reason of being late?
How do you feel about doing repetitive work?
what about your dedication?
