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Role of quality analyst in bpo
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- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
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Answer Posted / syed ismail i
Process wise:
#1 Audit the account based on client requirement. (To satisfy client)
#2 Giving feedback to the agents is part of the job.(To improve agents in process)
#3 Conducting weekly refresher meeting. (Repeated errors or new updates)
Being QA:
#1 Should be more conscientious and perfect.
#2 Need Very good conversation with Agents and management.
#3 Need more skills Based on the computer.(Excel, navigation etc...).
Thank you
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