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What is the difference between BPO and CALL CENTRE ?
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Answer Posted / k.manoj
A call centre is a company that offers services related to taking and making calls like customer service or technical support. On the other hand, a BPO company offers a wide range of services -- not just call center services. BPO means Business Process Outsourcing. That means companies outsource some of their work like back-office, data mining, digital marketing, medical billing, voice transcription, accounting and finance operations, and forms processing to these BPO companies.
One of the leading BPO/Call Center companies is Magellan Solutions. It offers a wide range of services covering inbound call center services, outbound call center services, and BPO solutions.
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which one do u prefer idly vs pizza why ?
i have received my call caler till now what should i do
wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!
why was the inbond process of vodafone
For which process u are coming... I'm bpo like convergys
How do you prioritize the most important things over the least one?
Why are like to work in my company?
name useful online tools that can be used for better customer service
What are your KPI’S / KRA's ?
what is crm?
Your expected salary?
hello i m sonu rawat now i m going on an int. and hr man tell me why u choose this organisetion so plz tell me what should i say them
Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.
