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What is the difference between BPO and CALL CENTRE ?

Answer Posted / k.manoj

A call centre is a company that offers services related to taking and making calls like customer service or technical support. On the other hand, a BPO company offers a wide range of services -- not just call center services. BPO means Business Process Outsourcing. That means companies outsource some of their work like back-office, data mining, digital marketing, medical billing, voice transcription, accounting and finance operations, and forms processing to these BPO companies.

One of the leading BPO/Call Center companies is Magellan Solutions. It offers a wide range of services covering inbound call center services, outbound call center services, and BPO solutions.

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Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.

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