Answer Posted / chandrakala
BPO (Business Process Outsourcing) is outsourcing or giving out the "process" part of a business to another entity (read as organization). Remember, it's only the process that is being outsourced (Neither the input nor the output nor the technology).
Example: A mobile service provider (MSP) has outsourced one of its sales processes. The process by itself is "Call the perspective customers and offer the different plans".
Input : Customer details (These are provided by the MSP). Call center has no control over it
Process : Calling the customers. Call center has control over it
Output : Change in plan applied to the customer(s) (The direct benefits again go to the MSP). Call center has no control over it
Technology : Call center employees will logon to the MSP's application to create / modify / delete the orders. The admin level access to those applications will be with the MSP
The MSP is keeping control of input and output and then using another company's resources just to carry out a properly laid out process. That is outsourcing.
Is This Answer Correct ? | 1 Yes | 0 No |
Post New Answer View All Answers
why telecom fraud happening in india??
Determine the type of bpo you wish to work? : bpo
What problem did you encounter and how did you overcome them?
What according to you is a job like at a call center?
Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.
hi r B.sc science 2 nd yr students can apply for appsc .exam pl tell me eligibility. to apply for that. and more details.
Do you want to ask us something about the company?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
why you leave teaching? and why you want to join BPO?
Why do you want to leave the organisation?
What factors do you need to take care of while creating a customer newsletter?
when is mpsc exam
why do you want to take up a job after a long break of so many years?
please mail me the questions which are asked at the time of interviews in the call center
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?