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Role of quality analyst in bpo
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- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
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Answer Posted / rahul khandelwal
Quality Analyst not just audits the calls, they are the backbone of any process. QA has responsibility to improve the process by feedback, Refresher sessions, Dip check etc.
| Is This Answer Correct ? | 232 Yes | 8 No |
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