Role of quality analyst in bpo
- 20 Answers
- 270384 Views
- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
- E-Mail Answers
Answer Posted / rahul khandelwal
Quality Analyst not just audits the calls, they are the backbone of any process. QA has responsibility to improve the process by feedback, Refresher sessions, Dip check etc.
| Is This Answer Correct ? | 232 Yes | 8 No |
Post New Answer View All Answers
What challenges did you face stepping into a leadership role?
Discuss your weaknesses and how do you plan to overcome it
actually what is the working of a call center? what is the method of process and how do they get source?
In call centre which types of calls we receive? answer in short.
Tell me about ur best friend
what is the key aspect that helps improve customer service?
hey.. what do you know about HSBC??
i am 10 pass with cbse board can i get a job in call center
hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?
what are the responsibilities of a quality analyst in call center
you having experience in marketing so why i will recruit u as u r fresher in this field...
How to deal with abusive/slang using customer?
how do u demonstrate in strong situations?
What would be the probable interview questionnaires for Hutchison 3 Global Services | Pune, for the international inbound customer service voice?
How would you convince everyone to adopt to change and what changes would you like to make?
