Answer Posted / sangeetha

1.To audit the number of calls given by the client on a
daily basis
2.Record feedback and to let the Customer service rep know
about his/hers areas of improvements.
3. Bring in necessary changes to the process and constant
updation of call center core process
4.To check whether the CSR has incorporated Knowledge and
competence and the customer was able to comprehend to what
the CSR was talking about
5.Attend call calibrations
6To check if the CSR has used the right telephone
etiquettes, And followed appropriate hold procedures and has
a given a proper resolution for the customer’s request..

why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

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if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?

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Why doesn’t u go for technical one....as u r doing technical course from NIIT.

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how fast can you learn things?

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Why doesn’t u go for technical one....as u r doing technical course from NIIT.

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Tell me about a time when you had to go above and beyond the call of duty in order to get a job done

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speak an minute where u reside

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is computer knowledge is must to work for bpos????????//

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How was your yestarday?

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Please read these words carefully see c sansaar customer university these words used for see mti problem of candidate

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being a b.c.a student why do you want to go for a call centre job

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1.favorite teacher? 2.memorable event 3:school life Guys please give space for each answer for one particulare question and please mention numbers for which question your are giving he answer...please dont mixup

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How would your team/manager describe you?

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What is the difference between inbound and outbound?

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What is your philosophy in life?

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