Why do you want to join international back office as you
are currently working for domestic vocei process ?
Answer Posted / nick
i enjoyed work with call center but i occurred a problem with
my ear and my doctor suggested me you should not talk much in
phone
so, i have knowledge and i know how to talk with customer and
how to convince them so i decided to use my quality in same
profile like back office in which i can do my job effectively
without talking on a phone and can solve customers
query....
| Is This Answer Correct ? | 7 Yes | 0 No |
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