Answer Posted / jimmy123465
There is no word as 'Call Senter'.
The correct word is 'Call Center'.
A call centre or call center is a centralised office used
for the purpose of receiving or transmitting a large volume
of requests by telephone. An inbound call centre is operated
by a company to administer incoming product support or
information inquiries from consumers. Outbound call centers
are operated for telemarketing, solicitation of charitable
or political donations and debt collection. In addition to a
call centre, collective handling of letter, fax, live chat,
and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
A contact centre, also known as customer interaction centre
is a central point of any organization from which all
customer contacts are managed. Through contact centres,
valuable information about company are routed to appropriate
people, contacts to be tracked and data to be gathered. It
is generally a part of company’s customer relationship
management (CRM). Today, customers contact companies by
telephone, email, oline chat, fax, and instant message.
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First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
what is the call center
Explain how to tackle the customer language barrier that exists in between?
how you spend your yestarday
How would you describe yourself as a person?
i have received my call caler till now what should i do
What are your strengths and weaknesses? Give an example of this behaviour
what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.
please let me know about the versant round...
What is voice process
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Mention the types of call center and what is the difference between them?
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is it ok to say that i am doing mba as wanted to increase the weightage on my profile?
