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Answer Posted / jimmy123465
There is no word as 'Call Senter'.
The correct word is 'Call Center'.
A call centre or call center is a centralised office used
for the purpose of receiving or transmitting a large volume
of requests by telephone. An inbound call centre is operated
by a company to administer incoming product support or
information inquiries from consumers. Outbound call centers
are operated for telemarketing, solicitation of charitable
or political donations and debt collection. In addition to a
call centre, collective handling of letter, fax, live chat,
and e-mail at one location is known as a contact centre.
A call centre is operated through an extensive open
workspace for call centre agents, with work stations that
include a computer for each agent, a telephone set/headset
connected to a telecom switch, and one or more supervisor
stations. It can be independently operated or networked with
additional centres, often linked to a corporate computer
network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre
are linked through a set of new technologies called computer
telephony integration (CTI).
A contact centre, also known as customer interaction centre
is a central point of any organization from which all
customer contacts are managed. Through contact centres,
valuable information about company are routed to appropriate
people, contacts to be tracked and data to be gathered. It
is generally a part of company’s customer relationship
management (CRM). Today, customers contact companies by
telephone, email, oline chat, fax, and instant message.
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Why you want to change the job line (i.e. Secretary to Back-ed-process
Give me full details of about yourself
Give me a instance when a customer appreciate your service.
what is crm?
Hi guys im sukanya i completed my Bsc computers searchng fr a job. Plz help me
If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?
Describe a situation in which you inspired trust and respect in your team.
What are the KRA of an asst manager in Domestic outbound Callcenter
favourite crowded market place
speak about your collage days for five minutes
Why do you want to leave the organisation?
Hey this is lucky i have finished 2 rounds of dell. i have next round ,i.e operational. i dont have any idea abt it can sum1 help me out my id is vijaya_625@yahoo.com
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
why you are opting BPO jobs if you having a degree of MSc?
