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why you want to join non voice (backend) process whereas u
have lots of exeperince in voice process
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Answer Posted / srkumar
I am not having any experience in voice process as well as in non voice process as a fresher in this industry i want to first try in non voice industry so that i can learn some new ideas and in voice process there will be more stress when compared with non voice process and i have to utilize my computer knowledge and my typing speed so i have chosen to work in non voice process.
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What are your KPI’S / KRA's ?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
What are your Strengths & What are your Weaknesses ?
Would you take up this job if we offered it to you?
Give me an example scenario of a poor customer service and what would you do differently?
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?
What is your edge among others who are applying here?
How to deal with the difficult customer?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
What are an inbound call center and an outbound call center? What is the difference between the two?
How would you teach an old lady to fix her dwindling internet connection?
9. Insists on error-free records
why do want to join bpo as you have done b.tech?
What’s your area of opportunity?
