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Answer Posted / shervin
my fav.. teacher is mrs. varsha
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is it ok to say that i am doing mba as wanted to increase the weightage on my profile?
What is your toughest or most challenging experience in life and how did you handle it?
generally, now a days all call center and IT companies are asking us to speak or talk on some topics?
give me some examples of where you have had a non satisfied customer and how did you handle it
how you spend your yestarday
Explain how to tackle the customer language barrier that exists in between?
when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....
What will you do in a situation where system shuts down and you still handling customer on the phone?
have you seen a manhole? why do you think it is shaped like a circle?
why you are join as a quality analyist ?
When do you want to start?
What is voice process
what u know about genpact.
Why Accenture? What do you know about Accenture?
For which process u are coming... I'm bpo like convergys
