Answer Posted / gyanendra kumar
KPO stands for Knowledge Process Outsourcing. KPO involves
offshoring of knowledge intensive business processes that
require specialised domain expertise, thus delivering high
value to organisations by providing business expertise
rather than just process expertise.and >it is higher end
applications of a BPO
>that means ,it requires specialized knowledge in a
particular feild
>whether it IT or Engineering or Finance ,the KPO employes
delivers very very skillful work which involves very very
specialized knowledge in a particular area.
>suppose it is IT KPO,the KPO executive must have knowledge
abt IT product development,its market,its history...etc
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I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help
I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
How to deal with the difficult customer?
Would you take up this job if we offered it to you?
What kind of a salary are you looking for?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
what will join in my company?
If our call center is involved in activities that bend many laws, would you work with us?
what kind of questions based on computer may be asked in an interview in BPO's?
problems and consequences of bpo ?
how are you qualified for this job?
