Answer Posted / lakshmanaraj bg
Defect management in QA:
A process for analyzing and classifying defects and problem reports is an important part of defect tracking against quality targets.
The defect management process is based on the following general principles:
The primary goal is to prevent defects. Where this is not possible or practical, the goals are to both find the defect as quickly as possible and minimize the impact of the defect.
The defect management process should be risk driven -- i.e., strategies, priorities, and resources should be based on the extent to which risk can be reduced.
Defect measurement should be integrated into the software development process and be used by the project team to improve the process.
In other words, the project staff, by doing their job, should capture information on defects at the source.
It should not be done after-the-fact by people unrelated to the project or system
As much as possible, the capture and analysis of the information should be automated.
Defect information should be used to improve the process. This, in fact, is the primary reason for gathering defect information.
Most defects are caused by imperfect or flawed processes.
Thus to prevent defects, the process must be altered.
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