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what due you know about BPO.
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- ADP, BPO, Daksh, FCS, IBM, PrimeLine, I also Faced
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Answer Posted / ather
The Business Process Outsourcing industry handles a broad
range of services helping companies and small businesses
focus on their core business and minimize costs. Services
ranging from making sales calls, managing client enquiries
to ones like processing mortgage loans, following-up on
credit card collections are various tasks that are
effectively done by BPO's saving manpower and training.
BPO's are typically divided into two categories technology
and business process usually referred to as Back office
outsourcing and Front office outsourcing. Back office
outsourcing mainly comprises internal business functions
such as billing or purchasing whereas front office
outsourcing includes customer-related services such as
marketing or tech support.
Types of services being offered by BPO's include:
Customer Support Services: These services manage all
matters pertaining to customer queries and problems
providing information round the clock via e-mail, phone or
chat.
Technical Support Services: Technical services offer
solutions to customers on computer hardware, software,
peripherals and Internet infrastructure including
installation and product support, up & running support,
troubleshooting and Usage support.
Telemarketing Services: Telesales and telemarketing
outsourcing services also known as outbound calling attempt
to determine potential customers by generating interest in
products and services or cross selling to an existing
customer base online.
Data Entry Services / Data Processing Services: Data
services offer cost-effective and efficient assistance in
managing data workflow for businesses. The services involve
preparing, warehousing, retrieving and utilizing
information for an organization. Information acquired will
be converted to an Internet based data entry.
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What is your experience in Client Management ? Types of Client Interaction ?
for some training is a neccesity and for others it's a luxury comment about the above statement
Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.
I am 36 years old with graduation. Is it possible to get job in international bpo without any experience? Previously i was into my father business and due to some reasons business got shut down.
What is more important to you money or success?
Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)
Speak on your unforgettable or memorable day for two minutes?
hi i went for a walk to hsbc(call center) and i attended to written and telephonic round and next i have to face avp round what type of questions i have to face in that round please sujjest me
Can you use different software’s easily? : bpo
which type questions ask me in call centerin tatasky?
What is your biggest achievement? Can you give me an example of ?
Please give us an example of a situation where there were competing priorities. What actions did you take and what were the results?
What challenges did you face stepping into a leadership role?
How do adopt to change?
Are you a good team player?
