wht is the difference between KPO and BPO ?
Answer Posted / bobby
BPO deals with business, it involves taking business from
the clients by call-centers and outsourcing through their
agents Example: icici, tata, reliance, GE and many more. And
where as kpo is the knowledge processing outsourcing it
involves taking knowledge from medical representatives by
doctors and their customers. Example 104service in India,
cytel and etc.
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is computer knowledge is must to work for bpos????????//
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
When do you want to start?
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what kind of questions based on computer may be asked in an interview in BPO's?
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
Where did you travelled last time
Are you comfortable working in night shifts? : bpo
I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,
Define Customer Service & Why is Customer Service important ?
Tell something about today's climate?
How can we define that the person is an intertesting person?
Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)