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Answer Posted / ankita
As a fresher i decide to join bpo because it is more stable and booming industries now a days.it improve our communication skill as well as it plays a very challening role in our life.i have told you that bpo spreading very widely and has a very good future.
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1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
Please outline and describe your current targets and KPIs How do you ensure you achieve these?
what is the key aspect that helps improve customer service?
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How would you describe your personality?
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.
What was your Service Level Agreement ( SLA) Ratio :-
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FIRST DAY OF COLLEGE?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
who or what in your life would you say influenced you most with regard to your career objectives?
what is the address of allahabad bank durg ?
