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Answer Posted / pratyush
The reason why I want to see myself placed in a bpo is I am
interested in this particular sector. Moreover I would love
to have global exposure. Bpo has got a great boom and I
believe that my communication skills and flexible nature
suits the profile given for this job.
| Is This Answer Correct ? | 18 Yes | 1 No |
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Name the factors you need to take into consideration before conducting a survey for customer service satisfaction
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
how did u celebrate your last birth day ?
Do you know the procedures which should be followed while talking to a customer?
what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?
after ur intermediate why had u stoped ur eduation for one year ?
what is insurance
what is us staffing? describe the complete life cycle of the us staffing
How you would be an asset to this organization?
HOW MUCH YOU WHERE GETTING THERE|?
Why did you leave your previous job and tell me about it?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Extra initiative by u in your current organization other than your KRA (Routine work)
What are the critical attributes of a customer service representative?
all general question related bpo and self
