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What is the meaning of outsourcing in bpo ?
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Answer Posted / mallesh gouda
Business process outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain their position in the
marketplace. BPO is often divided into two categories: back
office outsourcing which includes internal business
functions such as billing or purchasing, and front office
outsourcing which includes customer-related services such as
marketing or tech support.
BPO that is contracted outside a company's own country is
sometimes called offshore outsourcing. BPO that is
contracted to a company's neighboring country is sometimes
called nearshore outsourcing, and BPO that is contracted
with the company's own county is sometimes called onshore
outsourcing.
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