Answer Posted / pedda

KPO-> Knowledge process outsourcing
in these process to identify out sourcing is very
critical.
Knowledge process can be defined as high added value
processes chain where the achievement of objectives is
highly dependent on the skills, domain knowledge and
experienceof the people carrying out the activity.


BPO-> Business process outsourcing
in these process to identify the out sourcing is
essay(than the KPO) ,bpo means like a call centers

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