Answer Posted / sailesh

Business Process Outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain its position in the
marketplace. BPO is often divided into two categories: back
office outsourcing, which includes internal business
functions such as billing or purchasing, and front office
outsourcing, which includes customer-related services such
as marketing or tech support.

BPO that is contracted outside a company's own country is
sometimes called offshore outsourcing. BPO that is
contracted to a company's neighboring country is sometimes
called nearshore outsourcing, and BPO that is contracted
within the company's own country is sometimes called onshore
outsourcing.

What are your KPI’S / KRA's ?

2005

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What will you do in a situation where system shuts down and you still handling customer on the phone?

2209

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What is the difference between a bpo and a call center?

1188

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effects of video games?

2525

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Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?

2352

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why you feel you would be suitable for Inbound customer service consultant role in a bank ?

3041

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Whatb is Bpo? What is Call centre? What is Telemarketing?

2535

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How can you get responsive customer feedback?

1111

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Why do you think you will do well in this job? : bpo

1098

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How can we define that the person is an intertesting person?

2517

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sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?

2482

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tel me someting about your past

2698

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i want m commerce and e commerce topic

1599

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Why Accenture? What do you know about Accenture?

2955

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Your last travel experience?

1960

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