You are a team leader handling 15 staff. You know there is
data fudging happening, which is an integrity issue for the
organization but you don't have sufficient data to prove,
although You know which staff are doing it. Now, 5 team
members come to you together asking that they have heard
from the grapevine that they are suspected for playing with
critical data. How will You handle this situation
especially when 2 out of these 5 are actually the ones
doing it ??? This is a mind boggling question for an
inerview, it had me tongue tied for a moment.

Answer Posted / binny

If I would be in that position, I would ask those agents
why they felt that they have been targeted for this
issue....have they done something wrong.....I would rather
be more polite with them and try to make them speak their
heart out to me...I would like to meet them
individually....if they don't reveal anything....I would
take a team huddle and share the importance of data
security with the team and also educate the team about the
severe consequence of getting caught in data fudging...this
act can make them loose their job and also their names can
be black listed. I will also monitor their activities and
try my best to catch them one day.

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