Answer Posted / uttam pandey

Bpo is the process of hiring another company to handle
business activities for you.
Bpo is distinct from information technlogy (IT)outsourcing,
which on hiring a third,party company or service provider
to do IT related activities, such operations, or testing
and qulify assurance
In the early days, BPO usually consisted of outsourcing
processessuch as payroll.

please send me international call centres question and ans. on my mail id(1980faisal.faisal@gmail.com) Thanks

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actually what is the working of a call center? what is the method of process and how do they get source?

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wata is all about qm intigration

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how you spend your yestarday

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what are your contribution in this company?

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What will be the Salary of a fresher in Dell company for non-voice process?

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How do you measure good customer service?

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what is trainer's defination and quality?

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i am graduate in chemistry . i want to do mba but i don't know in which specialisation is better for me . can you plz advice me

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Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

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What is Smart Work and Hard Work ?

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How to deal with the customer having a language barrier?

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what expectations do you have by own skills?

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First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?

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you have a stability issue hr people told me ?than what should I tell them?

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