Answer Posted / dewanshu tikkiwal
4 CAREER & FAMILY.
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Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....
Discuss your weaknesses and how do you plan to overcome it
Give me an example scenario of a poor customer service and what would you do differently?
what are some aspects of your present or most recent position that you dislike?
what do you see yourself doing five or ten years from now?
how we will change our low living standard ?
What are the question being asked by HSBC???
What are the key aspects that can help to improve your customer service?
What is the metric RSA?
How to deal with the customer having a language barrier?
Why we promoted you as senior Team leader
1. Has modern looking equipment
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?