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Answer Posted / prasenjit mondal
Call centre means a third party provider by whom the
customers or the businessman get the proper knowledge of
the respective product(s).The executives are the
responsible to satisfy them with their skill,knowlwdge and
goog communication skills.
| Is This Answer Correct ? | 9 Yes | 1 No |
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HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
HOW you spend the last day? how you spend the last Birthday.
what is insurance
For which process u are coming... I'm bpo like convergys
10. Employees tell you exactly when services will be performed
Why do you consider yourself suitable for administration position?
Why do you want to leave the organisation?
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
Would you take up this job if we offered it to you?
Why do you want to work in a call center?
Why are like to work in my company?
Discuss the most stressful situation you came across in your previous job.
What was your reason for leaving?
