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what are the responsibilities of a team leader in call
center
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Answer Posted / sandeep tripathi
TEAMLEDAER SHOULD HAVE THE QAULITY OF LEADING FROM FRONT
MUST BE CAPABLE OF WORKING IN ROTATIONAL SHIFTS
SHOULD BE AWARE OF OF ON-GOING AND CURENT ISSUES
MANAGING ALL THE TEAM MEMBERS
ONE TO ONE REVIEW MEETING
TARGETS AND PERFORMANCE MANAGEMENT
PREPARING ALL THE MANDATORY REPORTS NEEDED...
PRAPARING DAILY ROSTER AND MANAGING TEAM PERFORMANCE
SHOULD KNOW ABT WEAK AND STRONG POINTS OF HIS TEAM MEMBERS
MUST BE HAVING GOOD COMMUNICATION SKILLS WITH EXCELLENT
PRODUCT KNOWLEDGE .
TENDENCY TO WORK WITH TEAM SPIRIT
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