Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / mohit dhingra
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.
An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.
| Is This Answer Correct ? | 3 Yes | 2 No |
Post New Answer View All Answers
Mention what are the critical attributes of a call center executive?
I wanted to know about the career in Call Centers ? I am a Graduate, I have good command over English. - How I can build my career in call center domain ? - What is the actual career path ? - Should I go for any specific course or education before actually applying to call center jobs.
what is the key aspect that helps improve customer service?
How to deal with the customer having a language barrier?
What are the disadvantage and advantage of working in a call center?
What will be the Salary of a fresher in Dell company for non-voice process?
How do you handle an irate customer?
why i configer to power mangemant?
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
Hey frens! I want to work in call centre as fresher; as such these days I could not find any advertisement for international call centre and I am planning to go through the guides of consultant. Would it do?
if customer's credit has misused Rs.30000. Write a email to customer.
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
if you stuck in problem what will you do?
Why do you want to become a Quality Analysist and what will be your profile in this position?
What about your strength and weaknesses?
