Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / mohit dhingra
An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.
An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.
| Is This Answer Correct ? | 3 Yes | 2 No |
Post New Answer View All Answers
Why do you want to be a trainer?
cau u pls give all the question and answer for sitel india company?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
What will you do in a situation where system shuts down and you still handling customer on the phone?
tell me something about data analyst
Which is Better home cooked food or outside food ?
Give me a instance when a customer appreciate your service.
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
What kind of a salary are you looking for?
Why candidate choose a voice profile instead of a non voice profile job?
What are the question being asked by HSBC???
what the daily rutien of sunday
What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?
Can you explain the color red to a blind person?
Will you be happy to re-locate, if required?
