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Answer Posted / manjunath udachan
BPO provides a better facilities of call centre jobs
than the retail.
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have u shared any lighter moment with customercare executive in ur life tell me ur experience
How can you build customer loyalty?
Tell me something about social media
What do you know about the centre/company/role?
If your boss was present here, what do you think he would say about you?
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
speak about your collage days for five minutes
Extra initiative by u in your current organization other than your KRA (Routine work)
Give me an example scenario of a poor customer service and what would you do differently?
How can you relate your previous job to this job? How can you relate your degree to this job?
describe briefly your standards for success?
Mention what are the critical attributes of a call center executive?
1. Has modern looking equipment
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
If you had power'what you would had to do with it?
