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What is the difference between BPO and CALL CENTRE ?
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Answer Posted / gaurave bhatla
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call center performs that part of a client's business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
telephone.
| Is This Answer Correct ? | 5 Yes | 4 No |
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What is the difference between KRA & KPI
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What are advatages and disadvatages of BPO job?
How do adopt to change?
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
How do you about our company ?
Are you a good team player?
Explain how to deal with a customer who denies paying for the product?
actually what is the working of a call center? what is the method of process and how do they get source?
How would you handle negative feedback from angry clients?
is maths required for getting job in call centres
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
Sell me your used envelope?
How would you convince everyone to adopt to change and what changes would you like to make?
u having experience of more than 2 yeras in marketing so why u want to join bpo?
