Role of quality analyst in bpo
Answer Posted / lokesh
QA=Q(Quality) + A(Analyst)
Means should measure the process quality precisely accurate.
Analyse RCA of Existing errors.
Guide the project to team to improve themselves in future.
Effectively review MSA (Measurement System Analysis) to
ensure zero gap between customer requirement and internal
audit methodology.
| Is This Answer Correct ? | 135 Yes | 19 No |
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Have you ever worked in a call center before? If so, how long did you work there?
Give me full details of about yourself
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