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Role of quality analyst in bpo
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Answer Posted / lokesh
QA=Q(Quality) + A(Analyst)
Means should measure the process quality precisely accurate.
Analyse RCA of Existing errors.
Guide the project to team to improve themselves in future.
Effectively review MSA (Measurement System Analysis) to
ensure zero gap between customer requirement and internal
audit methodology.
| Is This Answer Correct ? | 135 Yes | 19 No |
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