Answer Posted / anwar

once i took a call. there was a angry customer on the line.
he was unhappy to services and he had a problem. i got
hasitate at that time because i was new in the industry.
But i listen him carefully and started making him
understand. I talked to him for 25 minutes.finally i solved
his problems and queries.customer was so happy at that
time.and after some time he sent a appreciation email to my
senior. manager appreciate me and my efforts and as well
as he gave me a gift also. that was a memorable moment for
me.

What is voice process

3001

---

WHAT IS THE MAIN JOB PROFILE OF BEST CALL CENTRE

2454

---

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

2128

---

n rounds will be there in IBM voice based non-tech support?

2424

---

Tell us something about yourself, discuss 5 characteristics

2788

---

what are the responsibilities of a quality analyst in call center

5296

---

What was your Service Level Agreement ( SLA) Ratio :-

1928

---

what is the specification for the modem pin

2916

---

Why would you be absent at work, except for natural calamities?

1957

---

How can you relate call centers to bpo?

1263

---

1.6. Tell me something about your happiest day of your life.

3660

---

How the analysis of departed customer help your organization?

1285

---

What will be your approach to improve customer service?

1349

---

If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?

1600

---

i am from bpo sector and have a intervirw with ocwen financial corporation for bpo job so what kind of questions i can expect there

3172

---