Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / sanjeevaraddi.m
if u want to impress the customer then u have to follow
some basic ground rules of customer service. They are,
1)listen to customer carefully(active listening).
2)dont let the customer to repeat thngs.
3)give correct and accurate information to the customer.
4)be confident and ask if customer needs more help from u
so he/she don't need to call back.
5)build a rapport with the customer.
6)dont ever give wrong information to impress the customer.
| Is This Answer Correct ? | 54 Yes | 1 No |
Post New Answer View All Answers
1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?
hello plz tell me how prepare call center int.
What are the critical attributes of a call center executive?
How will you manage agents who are more tenured in the organisation and are elder to you ?
What are the skills needed for a BPO back-office job?
What is the difference between Third-party BPO and Primary BPO (Please understand the question and post answer to my site sweetlittleheart25@yahoo.com)
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
please describe your daily routine of your mom
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
WHAT IS YOU CAREER OBJECTIVE?
all general question related bpo and self
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
How to deal with unreasonable customer demands?
6. When a customer has a problem, shows a sincere interest in solving it
WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?
