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Answer Posted / jinendra jain
HELLO MAM! TILL NOW YOU ARE MY INTERVIEWER BUT THEN AFTER
YOU ARE MY MY SENIOR OFFICER IN THIS ORG...! #
JJINENDRAJ3103@GMAIL.COM
| Is This Answer Correct ? | 7 Yes | 23 No |
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Explain how to tackle the customer language barrier that exists in between?
How can you resolve the problem to customer’s satisfaction?
Where you see bpo in the current market? : bpo
Have you ever committed a mistake at work?
Why do you want join night Ship ?
How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
hey.. what do you know about HSBC??
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Why companies outsource? : bpo
Do you have exposure to Quartile management ?
What are the different types of bpo’s? : bpo
What according to you,is the most important requisite of a call centre executive?
i want to know the genral questions in interviews if any body knows pls help me
