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Answer Posted / yash
i think.. business processing outsourse is the fulform of
bpo..bpo is as like a midilater between company and
coustmer ..which we try to make sertifise our coustmer to
their many problems as like to many service suscribtion and
many others problems ...and we r make awear to our coustmer
for lot of other compnies's producate...
| Is This Answer Correct ? | 7 Yes | 2 No |
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hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.
What according to you is a job like at a call center?
speak about mumbai for 5 min
tell me about your your marvelous day that you have spent till now
Will you be happy to re-locate, if required?
what i will tell if they ask what is your salary expectation for a fresher?
How to deal with customers who deny paying for service/product?
WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
HANDLING OF ALL FRONT OFFICE QUERIES PERTAINING TO CONSUMER ACCOUNTS AND INTERACTION
What is off-shore outsourcing?
What book do you like to read and tell me something about it? What organizations do you belong to and what exactly do you do you there? ( these are the follow up questions being asked if you're a newbie in this industry,after answering the question " tell me something about yourself" because you mentioned the things that you justsaid such as your hobby, the organizations you're joining in, or books you read on, they will ask for more something about these things if you're lying or not, so be specific as well with your answers.)
What if the customer is not happy with your answer or solution?
How to improve the KRA and KPI and better coaching
Give me a specific example of a time when you had to conform to a policy with which you did not agree.
