What will you do if the customer abused you during call?

Answer Posted / vodavone


- I'll be good listener to him and patient
- let him to explain all the problem to me
- I'll take my steps to solve this problem and following
with the customer till solve it and reach his satisfaction
- after that I'll take all my steps to avoid this problem in
the future

Is This Answer Correct ?    26 Yes 2 No



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