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what do you know about bpo?
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Answer Posted / jaidev raghav
BPO Means Business Processing Outsourced.
| Is This Answer Correct ? | 6 Yes | 9 No |
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What is the difference between a bpo and a call center?
Have you ever worked in a call center before? If so, how long did you work there?
FAVOURITE PASTTIME BET.PRE-BOARD AND BOARD?
What problem did you encounter and how did you overcome them?
How can you get responsive customer feedback?
tell me when about a time when your common sense paid off for you?
tell us about a time when u failed to meet a deadline.
speak an minute where u reside
what is the call center
What will you do in a situation where system shuts down and you still handling customer on the phone?
What’s your area of opportunity?
It was suggested from an aol. advisor that my code of entrace to the aol email and other be changed to something else. I thought that I could have my own Code? What is going on?
how are you qualified for this job?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
what is the importance of quality and quality analyst in call center
