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What is the difference between in BPO, KPO and LPO.
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Answer Posted / supreet
BPO
It provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.
Low end services
Process expertise
Pre-defined processes
It employees not- so- qualified workers as it focuses on communication skills
KPO
KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.
High end services
Knowledge expertise
Requires application, understanding of business and analytical bent of mind
It involves skill and expertise of knowledge workers with excellent educational background.
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