Answer Posted / supreet

BPO
It provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.

Low end services
Process expertise
Pre-defined processes
It employees not- so- qualified workers as it focuses on communication skills
KPO
KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.
High end services
Knowledge expertise
Requires application, understanding of business and analytical bent of mind
It involves skill and expertise of knowledge workers with excellent educational background.

What would you do if the customer says that it took you long to resolve an issue?

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In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.

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Tell something about today's climate?

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What was your reason for leaving?

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Why is it that SMS/MO recieves a sent and delivered acknowledgement but MT is not recieving the message?

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What do you know about us?

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How is Attrition Calculated ?

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you have a stability issue hr people told me ?than what should I tell them?

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How will you manage agents who are more tenured in the organisation and are elder to you ?

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what are the job responsibilitits of a quality analyst in a call center? or what are the job roles of a quality analist in a call center?

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Arrange The Letters In 4 Words forming a meaningful sentence- Y,S,S,R,O,I,F,L,U,M,E,I?

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Hi.., am weak in Voice and Accent round.. So could u please tell me the sites to practice

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How to tackle the customer language barrier that exists in between?

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Give me an example of how you have dealt with an under-performing team member in the past.

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whats cmd diskdefargment.

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