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Answer Posted / wasim
We get better working shifts and better pay in bpo compared
to retail
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What have you done to promote great customer service?
Can you use different software’s easily? : bpo
when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....
How do you measure good customer service?
tel me sumdin abt indian culture?
Explain how to deal with a customer who denies paying for the product?
TRIColor
SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"
What are your planning in next role?
How do make one system dedicated to one user. How do to restrict the user login to the system.
What factors do you need to take care of while creating a customer newsletter?
What will be your approach to improve customer service?
Extra initiative by u in your current organization other than your KRA (Routine work)
What is onshore outsourcing?
Give me an example scenario of a poor customer service and what would you do differently?
