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Role of quality analyst in bpo
- 20 Answers
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- 1Point1, Aegis, Axiom, BPO, Concentrix, Digicall Teleservices, HCL, Hinduja, Home Credit, HP, Innova Telecom, Knoah, Magus Customer Dialog, Sitel, Solutions Company, Tech Mahindra, Wipro, I also Faced
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Answer Posted / harvinder
TO audit given no. of calls and to give feedback to agents
constant updation of call center core process
to take part in call calibrations
to be a team player with proactive approach
to motivate agents
to take steps and bring necessary changes for process
improvement
| Is This Answer Correct ? | 384 Yes | 20 No |
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