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Role of quality analyst in bpo
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Answer Posted / harvinder
TO audit given no. of calls and to give feedback to agents
constant updation of call center core process
to take part in call calibrations
to be a team player with proactive approach
to motivate agents
to take steps and bring necessary changes for process
improvement
| Is This Answer Correct ? | 384 Yes | 20 No |
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I just want to know plz tell me us shift its totally night shift or day or afternoon shift also there.
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