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Answer Posted / vivek
for that we have to listen him without interruption so that
he can pent-up heat.when he get little bit calm,make him
feel that u r too sorry for that problem,as u know his
problem go promptly for the solution.tell him clearly and
confidently about the solution.if it is difficult than u
make him feel that ur doing best and tell him that to be
patience to get a best solution.after the solution is made
u greet some heart touching word so that lastly u made him
feel that this center are for them n cares a lot
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