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Answer Posted / mini
We can handle angry customers. Firstly, Let the customer
speak. Listen to him completely without disturbing him. Try
to understand and think from his point of view. And then
take a chance to talk and start with a sweet and polite
manner.we need to apologize for the mistake happened. Then
explain the process how it was happened and apologize
again. Then make him try to understand the process how it
can be solved. And ask him for 24 – 48 hours of time. Then
follow up with the case internally. If it is taking more
time, call the customer and ask him for somemore time. He
will have in his mind that the executive is woking on it…
So even if he is angry, he will be convinced.
| Is This Answer Correct ? | 51 Yes | 1 No |
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Give me a specific example of a time when you had to conform to a policy with which you did not agree.
Why you want to change the job line (i.e. Secretary to Back-ed-process
How long did you travel to get here in our office?
Do you want to ask us something about the company?
Are you able to work with multiple phone lines?
i want to know the genral questions in interviews if any body knows pls help me
Will you be happy to work in night shifts or over the weekends?
tell us about a time when u failed to meet a deadline.
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
why you are opting BPO jobs if you having a degree of MSc?
Can you use different software’s easily? : bpo
How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
Where have you worked before? : bpo
Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?
hi i went for a walk to hsbc(call center) and i attended to written and telephonic round and next i have to face avp round what type of questions i have to face in that round please sujjest me
