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What steps will you take to deal with an unsatisfied customer?
what is the importance of quality and quality analyst in call center
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
Are you a team player? : bpo
When do you want to start?
Rate yourself from 1-10 what would you give and why? If you had won 1 billion dollars at the lottery or at the casino,where would you like to spend the rest of it except for volunteer works or in charities?
What is onshore outsourcing?
If our call center is involved in activities that bend many laws, would you work with us?
How do adopt to change?
Give me full details of about yourself
Discribe Banglore?
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
What is the difference between KRA & KPI
If you were given a chance to become a mayor or someone who has power and authority over all the country what would you like to do and why?
What are the critical attributes of a call center executive?
