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Tell me a situation in u r life where u played the role of
leader in u r job (life) ???
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- HSBC, IBM, I also Faced
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Answer Posted / ansh
Customer service and support (CSS) is the part of a
company's customer relationship management (CRM) department
that interacts with a customer for their immediate benefit,
including components such as the contact center, the help
desk, and the call management system.
| Is This Answer Correct ? | 0 Yes | 7 No |
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What was your Service Level Agreement ( SLA) Ratio :-
Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
please mail me the questions which are asked at the time of interviews in the call center
describe briefly your standards for success?
2. The physical facilities are visually appealing
problems and consequences of bpo ?
1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?
About Child Lobour
What was your biggest mistake?
memorable call
what is insurance
What are the key aspects that can help to improve your customer service?
Hi, i have work experience in call center as a Team Leader,now i wanted to move from call center to other industires.Can u please suggest me in which domain i can get a job?
you left the previouscompany as we arw offering a better carrier,by suppose tomarrow morning if recieve offer where you can expect great carrier and growth,wht would be your choice?
