Answer Posted / ansh

Customer service and support (CSS) is the part of a
company's customer relationship management (CRM) department
that interacts with a customer for their immediate benefit,
including components such as the contact center, the help
desk, and the call management system.

hi i went for a walk to hsbc(call center) and i attended to written and telephonic round and next i have to face avp round what type of questions i have to face in that round please sujjest me

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I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,

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Would you take up this job if we offered it to you?

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How can you resolve the problem to customer’s satisfaction?

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please describe your daily routine of your mom

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Tell me about ur college days

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I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

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10. Employees tell you exactly when services will be performed

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which is the memorable in ur life?

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How would you convince everyone to adopt to change and what changes would you like to make?

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how do u demonstrate in strong situations?

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6. When a customer has a problem, shows a sincere interest in solving it

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hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy

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1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?

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what are the works of qualist analyst in bpo

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