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Answer Posted / amar
Understand/Listen completely, the exact issue, why the
customer is contacting you and the reason for which he is
irated/frustrated (Do Not Interrupt customer at this time,
its his couple of minutes to express, also dont put it on
hold or open another screen). Empathize and then provide
quick response to him/her and making sure that it is
resolved or escalated to next level.
| Is This Answer Correct ? | 29 Yes | 6 No |
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