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When have you gone the extra mile? (Please answer ASAP)
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What according to you,is the most important requisite of a call centre executive?
9. Insists on error-free records
Why do you think customer service is most important? ( elaborate your thoughts logically with critical analysis for the assessment)
How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?
For customers, proactive engagement do you know the ways to create it?
have u shared any lighter moment with customercare executive in ur life tell me ur experience
Will you be happy to re-locate, if required?
hi guys in intelent global service comp they asking basic question onli, for nonvoice 4 rounds its very easy
Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
What is area of interest?
7. Performs the services right first time
How is AHT calculated & How will you reduce AHT
How do you handle an irate customer?
Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. So any candidate who is interested workin with international & domestic call centre. Our biggest strength is our team work. We placed large number of candidates in international call centre. So, interested candidates pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
