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Answer Posted / gayathri
First listen carefully to the situation, make notes of the
details u may need them later. Even if it was your colleuges
fault you apologise on their behalf for what has happened.
Comprehend to the situation,make the customer understand
what exactly went wrong and ensure that ur facts and details
are correct.And assure to the customer that you will take
care of the issue and give him a solution i.e tell him your
next step of actions in order to resolve his issue and give
him a date as to by when will it be resolved. Also after you
have resolved it kindly follow it up with the customer call
him back and let him know that everything is in place and
that if he is satisfied with that resolution. Now thats's
what is excellent Customer Service.
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